FeatureNew York-Presbyterian’s Proven Program for Facility Enhancement

New York-Presbyterian Hospital (NYP) is one of the world’s most comprehensive university hospitals, with leading specialists in every field of medicine. The hospital’s success is enhanced by a clear plan for continually enhancing its facility and infrastructure.

NYP’s two renowned medical centers have a dedicated staff, modern facilities, state-of-the-art technology, and commitment to quality care, and play an important role in educating future physicians. The hospital’s success is enhanced by a clear plan for continually enhancing its facility and infrastructure.

Ongoing renewal and improvements

Dr. Steven J. Corwin, NYP executive vice president and chief operating officer, has spearheaded a comprehensive system for refreshing and refurbishing the hospital. Known as FACE (Facilities Aesthetic Condition Enhancement), the program provides ongoing renewal and improvements to NYP’s visible infrastructure. Regularly scheduled refurbishment work is performed primarily by in-house teams and employees.

The goals of the FACE program:

  • Sustain an environment that supports the delivery of world-class health care.
  • Improve the quality and safety of the clinical and non-clinical physical environment.
  • Improve the patient experience by providing a cleaner, more pleasant environment during their stay at NYP.
  • Apply New York-Presbyterian Interior Guidelines to ensure the continuity of visible infrastructure throughout all campuses and buildings.
  • Improve the aesthetic appearance of all facilities within a four-year refreshment cycle.
  • Improve workplace conditions to strengthen employee morale.

The four-year cycle encompasses maintenance of all areas of the hospital. Additional interior components such as furniture, artwork, and signage are integrated into the program as needed.

The system

To support comprehensive development of the FACE program, a computerized system was developed to provide a centralized database for monitoring and tracking all changes to floor plans.

The NYP system addresses all aspects of facility and infrastructure management and is fully integrated with industry-standard AutoCAD® software. The system ensures that any changes made to a drawing are simultaneously reflected throughout the database. Tablet PCs are used when FACE team members conduct assessments in hospital spaces to give staff immediate, real-time access to the database. One click on any room of a floor plan in the software will reveal all the information about the condition of the room’s components, based on 55 criteria developed for specifically for the assessment.

Fast refurbishment… award winning systems

To date, more than 1,800 rooms and areas have been refurbished through the FACE program. 234 high-quality rooms have each been completed with a 24-hour timeframe. This quick turnaround is facilitated by the use of the software to carry out their assessment and prioritization of work to be done. New York-Presbyterian recently awarded its Patient Centered Care Team Award to the FACE teams, and the FACE software won the organization’s Applications Excellence Award.

It really works

“We know the FACE program is working because of the improved satisfaction scores our patients are giving us,” said Mesina Brees, FACE interior infrastructure program manager “For example, scores for ‘hospital environment’ and ‘cleanliness’ improved markedly following FACE improvements to the facility infrastructure”.

“We know the FACE program is working because of the improved satisfaction scores our patients are giving us,” said Mesina Brees, FACE interior infrastructure program manager

“Giving our work spaces a facelift is vitally important to our patients and employees,” said Fritz Reuter, NYP senior vice president for facilities development and real estate. “Our engineering team will ensure we have a safe, attractive, and updated environment in which we can continue our mission of We Put Patients First.”

Faithful+Gould is providing campus-wide facility assessment services for the FACE project, utilizing the aforementioned tablet PCs with integrated AutoCAD® software. In addition, Faithful+Gould has supported NYP infrastructure planning with annual capital planning, cost estimating, and additional focused assessment work.


 

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