The development of the prestigious Palm Jumeirah is managed by Nakheel. At the entrance to the Palm Jumeirah lies the Gateway Towers development. Faithful+Gould was commissioned to carry out a fully detailed design review from a facilities management perspective. The development itself is complex and comprises a 12 storey podium with 3 high rise blocks above. A unique challenge of the review was to understand and appraise the division of areas including the monorail transit route through the podium. The review resulted in the design team being able to incorporate our recommendations at the design stage - this ultimately improved the operability of the buildings. The approach was to work with the design team and third party specialists to ensure this complex development can operate efficiently over its whole life. The challenges were: Influencing design teams at outline and detailed design stages to incorporate sufficient changes that address operational needs. Influence designs to drive down life cycle cost predictions and whole life costs. The outcomes were: Detailed review schedules that address specific areas of the design, changes to the design that directly affect the operational efficiency of the development, greater awareness of the design team in relation to operational needs.