Client Satisfaction Leads to Extended Improvement Programme

Dale Potts
Faithful+Gould’s excellence in the social housing sector is well known, and having just learnt that a three year contract has been extended for another year, the Newcastle office of the project management and cost consultancy is set to further reinforce this reputation.

Working with social housing provider NomadE5 for the past three years, Faithful+Gould has helped to provide new kitchen and heating systems to over 400 homes as project manager, quantity surveyor, CDM co-ordination and partnering facilitator on the its Planned Maintenance Partnering Arrangement.

Due to the high quality of work undertaken as part of this commission by the whole partnering team, and impressive levels of resident satisfaction, the team is celebrating the extension of the contract into a fourth year. By March 2009, more than £3.5m will have been invested by NomadE5 in providing Decent Homes for their residents through this programme alone.

Associate Director Sean McKeon said:

"Our capability in the social housing sector is well known, having provided similar services for North East housing providers, such as Milecastle Housing, Sedgefield Borough Council, Derwentside Homes, Castle Morpeth Housing, and Chester-le-Street District Council, however, this is particularly significant for our team as we will be continuing our longstanding relationship with NomadE5, which has spanned the merger of Nomad Homes with Enterprise 5 Housing Association, and their incorporation into the hugely successful ISOS Group."

Martin Round, Newcastle office director, commented:

"Looking into 2008 we feel the market demand for our service is strong. We are one of the world's largest project and cost management consultancies, employing over 2,000 staff, with a turnover in excess of £160 million, but our local knowledge and expertise has never been more important to us."

A member of the ISOS Group, NomadE5 is one of the region's largest home-grown registered social landlords, providing housing and related services to 10,000 customers living in 5,000 homes across the North East.

Louise Fryer from NomadE5 said:

"Our partnership with Faithful+Gould has enabled NomadE5 to deliver quality improvements in our residents’ homes. We have been delighted with the performance and consistency resulting from the partnership approach and this has proved invaluable during the merger period. As a result we are looking forward to continuing with partnered delivery of our 08/09 planned maintenance programme."