Developing and establishing a Project, Programme or Portfolio Management Office (PMO)

Craig Morley
The need for PMOs has been on the rise in recent years. The number of organisations which have a PMO, has gone up from 71% in 2016 to 85%. PMOs help to deliver measurable benefits to an organisation and provide additional governance and assurance in that delivery. Faithful+Gould have a track record of establishing and managing PMOs and have developed a number of solutions to help to achieve efficiencies.

The benefits of a PMO

The PMO supports effective project delivery through settings and implementing standards and protocols to be used throughout the programme and measuring project and programme performance in order to:

  • Provide the tools of programme governance;
  • Provide leading and lagging assurance of programme delivery;
  • Aggregate project data into programme data to inform programme assurance;
  • Generate efficiencies in project delivery;
  • Share common practices;
  • Share lessons learned across the programme.

The introduction of a PMO should support project delivery by aggregating functions where appropriate and introducing efficiencies into project delivery. Rather than just adding more people into the management of the programme, a PMO should drive benefits across the project, programme or portfolio.

Defining the PMO structure

There are a number of different variations of organisational structures around which a PMO can be introduced. The individual requirements of a project, programme or portfolio need to be reviewed in order to develop a suitable bespoke PMO solution which will help to deliver the benefits that clients are seeking.

Market-leading PMO functions

Faithful+Gould has developed or adopted a number of innovative solutions to aid effective programme delivery, including a programme specific toolkit. We implement solutions to drive efficiencies and consistency, and in turn cost savings which include:

PMO Function

Faithful+Gould Solution

Programme Management

·         Technical Leadership: Regular PMO Technical Leadership meetings are held with representatives from across the UK and worldwide to share best practice and innovative solutions.

·         Standardised Documentation: We’ve established a suite of standardised programme documentation to ensure best practice and consistency.

·         Collaborative Delivery Environment: We are able to adapt existing collaborative platforms such as Microsoft Teams and Office 365 functionality to create a PMO management tool that is low cost and quick to deploy.

·         Customisable Reporting Suite: The aggregation of project data into a combined dashboard allows a snapshot of the project or programme and the ability to drill down into the data.

Commercial Management

·         Cost Data Benchmarking: We have created and adopted tools which help to provide better cost certainty throughout the development of the project or programme.

·         Contract Management Systems: Adopting the use of contract management platforms such as CEMAR and Sypro allows robust and auditable administration of contracts.

Schedule Management

·         Resilient Programming Tool: We’ve developed a resilient programme tool that develops opportunities for rescheduling should a project hit an obstacle.

·         Forensic Planning: Our forensic planning capabilities help to assess change fairly and reduce the potential for disputes.

Information Management

·         Navigator: Our programme management information system provides a single source of truth for project and programme data, providing dashboards and advanced analytics.


Faithful+Gould have experience of establishing and managing a wide variety of PMOs, with experience across sectors ranging from Airport City, Manchester to Aberdeen City Councils Strategic Housing Investment Plan.


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