RBS Program Support Office

Faithful+Gould was contracted by the Royal Bank of Scotland (RBS) / Citizens to provide program management services for its capital projects group. As part of this project, Faithful+Gould re-examined RBS's current process and procedures for procurement, management and delivery of these capital projects and offered solutions to improve the process. The main part of the solution we helped RBS with was to establish a program support office (PSO) in the firm's Americas Headquarters building in Stamford, CT.

The purpose of the PSO is to improve processes and procedures, ensure consistency in approach and to standardize the manner in which projects are managed, delivered, tracked and reported. The concept for the PSO was developed around four key initiatives which included systems and reporting, costs and commercial, program management and suppliers / framework.

The systems and reporting iniative included identifying pipeline projects, MI projects database, reporting and document management. The cost and commercial initiative included budget / change management, clash detection, delivery schedule, benchmarking and budget validation. The program management initiative included workflow, risk management and program management. The last initiative was the suppliers / framework initiative that included supply chain, market intelligence, project models and framework strategy. Since working with RBS on its Americas Headquarters building in 2006, Faithful+Gould has continued to have a successful working relationship with RBS globally.

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